Follow these easy steps to have your device repaired:
1. Request an RMA
You MUST include an RMA (Return Merchandise Authorization) with your repair. Choose one of the following options to get an RMA:
Option 1: At the top of this page you will see a "Forms" tab
, please complete and submit the RMA request form.
Option 2: Phone request - Call us at +1 (386) 943-9333 between 7:30am and 5:00pm Eastern Time (GMT -05:00), Monday through Thursday
2. Packaging instructions: Please pack your device securely. Altimeters have fallen out of unpadded envelopes and other unsecured packages on their way to us! Include padding on all sides so the altimeter is not damaged during transit. Bubble wrap and/or packing peanuts work well. Include a copy your RMA inside the package, and be sure to keep a copy for your records. Use a trusted shipper: we are not responsible for packages lost in the mail or packages that do not reach us for any reason.
3. Select a service center*
MAIN REPAIR FACILITY
1200 Flightline Blvd. Suite 5
Deland, FL 32724
Phone: +1 (386) 943-9333
Fax: +1 (386) 845-9221
Do not forget the "Suite 5" part of our address - it is essential for delivery.
WEST COAST REPAIR FACILITY - Mechanical Devices Only
RFS Robert F. Smith
37873 Amberleaf Ct.
Murrieta, CA 92562-3285
Phone: (951) 304-1175
Cell: (951) 323-1372
EUROPEAN SALES & REPAIR FACILITY
Alti-2 Europe Limited
Hackmans Lane, Purleigh
Great Britain CM36RL
When we receive your altimeter (Main Repair Facility only), we will send you an e-mail confirmation.
Please allow up to 6 weeks for the repair to be completed. Basic mechanical repair cost is $71 and includes repair, cleaning, calibration, & chamber test. Non-warranty N3 and N3Audio repairs are $113.
Shipping and/or bank fees are additional. See our shipping policies for information on how we will return your Altimeter to you.
International Repairs: Please note, all duties and fees are the responsibility of the customer.
+1 (386) 943-9333 for more information