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Follow these easy steps to have your Altimeter repaired in no timeYou MUST include an RMA (Return Merchandise Authorization) with your repair. Choose one of the following options to get an RMA:
Call us at +1 (386) 943-9333 between 8:30am and 5:30pm Eastern Standard Time (GMT -05:00).
* All Neptune repairs must come to our main repair facility in Florida. When we receive your altimeter (Main Repair Facility only), we will send you e-mail confirmation. Please allow up to 6 weeks for the repair to be completed. Basic mechanical repair cost is $49 and includes repair, cleaning, calibration, & chamber test. Neptune LCD replacement and other non-warranty Neptune repairs are $65. Shipping &/or bank fees are additional. See our shipping policies for information on how we will return your Altimeter to you. +1 (386) 943-9333 more contact information Alti-2 Inc will repair or replace any defective Altimeter Altimeter which was manufactured by Alti-2 Inc for a period of ten years from the date of purchase, subject to the following conditions:
SSE Inc., the original company that designed the Altimeter Altimeter ceased trading in July 1999 after almost 50 years of service to our sport. Alti-2, Inc. purchased the manufacturing rights for the Altimeter II and III in July 1999 and has been striving to keep past, present and future Altimeter owners satisfied. Under SSE’s lifetime warranty it stated, among other things, that the lifetime warranty applied to the original owner only, was non transferable, and the lifetime warranty card had to be filled out and sent back to SSE within 15 days of purchase. This program of SSE’s started approximately 1993. At that time SSE offered all owners of Altimeter Altimeters purchased previously the chance to take advantage of their lifetime warranty by sending in $5 and required information. Alti-2 was given a copy of the SSE warranty data base and will be happy to check if your warranty card was sent in. Please email us your full name, model number, and serial number of your Altimeter Alti-2 has been striving to keep up the excellent name of Altimeter by choosing to honor the SSE lifetime warranty on a case-by-case basis. Alti-2 is under no obligation to cover any of SSE’s Warranties but has willingly chosen to do so at this time. FYI: We say case-by-case basis because if the altimeter is deemed non-repairable (repairs exceed ½ the cost of a new Altimeter) and the individual had sent in their SSE lifetime warranty card we will NOT replace the unit. SSE Altimeter III's with a plastic outer case Older model Altimeter III’s with plastic frames are not interchangeable with the newer aluminum frames. To change a plastic frame to aluminum would also require a new back plate, case, faceplate, needle, lens, O-ring assembly, wrist strap, six screws, and wave spring. One production batch of Altimeter III's produced by SSE are susceptible to cracking (due to a flaw in the molding process). We have checked into getting a new injection mold made and the cost was in excess for $15,000 just for the mold. Yes, that option is cost prohibitive for both of us. Since Alti-2, Inc. no longer has any plastic frames that were acquired from SSE we would like to extend our “Trade-Up” program to you. SSE Altimeter III's with "moving dial" The original Altimeter III was designed so that you rotated the dial to set the altitude to zero, as shown in the photographs below, (on modern units the pointer moves and the dial face is locked in place). Most of these instruments are 20 years old and are "beyond economic repair". If your instrument has sentimental value, please send it to us and we will quote you a price for repair, please understand that the cost of repair is likely to be higher than the trade-up price.
The Altimeter V was original designed by SSE to be a low cost entry level instrument, it was not designed to be repaired. This model had been discontinued long before Alti-2 acquired the Altimeter range. For these reasons we are unable to offer any warranty coverage for this model. We do have a "Trade-Up" program for owners of Altimeter V altimeters. Simply send us your current Altimeter and we will trade it up to a new aluminum frame Altimeter III for only $99 plus shipping/insurance to your location. Your color choices are black, blue, red, purple, silver, green or neon yellow. If you choose to take advantage of this program please contact us.
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